🌿 Privacy Policy

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Santavana Forest Retreat (“Santavana”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data in accordance with applicable laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our services.

1. Information We Collect

We may collect the following types of personal information:

     a. Information You Provide. 

     When you:

• Fill out forms (e.g., waitlist, inquiries, bookings)
• Contact us via email, Messenger, or social media

     We may collect:

• Full name
• Email address
• Phone number
• Preferred booking dates
• Group size or preferences
• Any other information you voluntarily provide

     b. Automatically Collected Information

When you visit our website, we may collect:

• IP address
• Browser type and device information
• Pages visited and time spent
• Cookies and similar technologies

2. How We Use Your Information

We use your personal data to:

• Respond to inquiries and messages
• Provide updates about Santavana (including opening announcements)
• Offer early access to bookings and promotions
• Process reservations (when applicable)
• Improve our website and guest experience
• Comply with legal obligations

3. Legal Basis for Processing

We process your data based on:

• Your consent (e.g., joining a waitlist or submitting a form)
• Our legitimate interest (e.g., responding to inquiries, improving services)
• Compliance with legal obligations

4. Data Sharing and Disclosure

We do not sell or rent your personal data.

We may share your information only when necessary with:

• Service providers (e.g., booking systems, email platforms)
• Legal authorities, if required by law

All third parties are required to protect your data.

5. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• You may request deletion of your data at any time.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal data against:

• Unauthorized access
• Loss or misuse
• Alteration or disclosure

However, no system is completely secure.

7. Your Rights (Under Philippine Data Privacy Law)

You have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Withdraw consent at any time
• Request deletion or blocking of your data
• Object to data processing

To exercise these rights, contact us using the details below.

8. Cookies and Tracking Technologies

Our website may use cookies to:

• Improve user experience
• Analyze website traffic
• Support marketing efforts

You can control or disable cookies through your browser settings.

9. Third-Party Links

Our website or social media may contain links to third-party platforms (e.g., Facebook, Instagram).

We are not responsible for their privacy practices.

10. Children’s Privacy

Our services are not intended for individuals under 18 years old.

We do not knowingly collect personal data from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated “Last Updated” date.

12. Contact Information

If you have any questions or requests regarding this Privacy Policy, you may contact us:

Santavana Forest Retreat

📍 Alfonso, Cavite, Philippines

📧 hello@santavana.net

📱 +63 949 700 1305